C++ Developer & Consultant & IT Technician & L2 Support Specialist & Linux Administrator

The candidate is an experienced IT professional with expertise in second-level support, incident resolution, and software installation for B2B clients. Proficient in various technologies such as SCCM, InTune, Azure, Linux bash, and PowerShell, the candidate has worked with clients like Volkswagen. Previous roles involved data migration preparation, SQL queries, and Excel formula work for CSL Behring in Switzerland. Other experiences include application support, service configuration, and code analysis for CS SOFT in the Czech Republic. The candidate is multilingual with advanced proficiency in English, German, and French. Academic background includes degrees in law, European economic law, and applied informatics and automation in industry. Additional skills encompass knowledge of various software and administration tools, including SAP, SDL Trados, and Microsoft applications. The candidate holds multiple driving licenses and has experience in telecom system management, contract management, and customer service roles.

IT Technician - Second Level Support

(FEB 2023 - So far)

• Resolving end user incidents in B2B, installing software (Office, CAx programs, licenses, etc.)
• Problem analysis with subsequent resolution or case processing according to prescribed procedure.
• Assistance in creating a knowledge database.
• Technologies SCCM, InTune, Azure, Linux bash, Powershell
• Customer.

IT technician - second level support

(NOV 2021 - FEB 2023)

• Resolving end user incidents in B2B, installation of software (Office, CAx programs, licenses, etc.)
• Problem analysis with subsequent resolution or case processing according to prescribed procedure.
• Assistance in creating a knowledge database.
• Technologies: SCCM, InTune, Azure, Linux bash, Powershell
• Customer.

Consultant (IT)

(MAR 2021 - SEP 2021)

• Preparation of data migration (from SAP to OMX), development of SQL queries in MS Access and MS Excel formulas.
• Consolidation of data sources into one output (Master System List). Preparation of macros in VBA.
• Introduction of a label printing system within the factory (Zebra Designer) with the possibility of diverse printing based on the processing of inputs (print on demand).
• Procurement and license management.
• Tracking changes to Bill of Material in collaboration with other departments.
• Developing work methods based on tested procedures.
• CMMS and preventive maintenance department.
• Six-month project.

Application Support and Service

(JAN 2020 - DEC 2020)

• Setup and administration of CWS, radar software under Linux OS, code analysis.
• Modification of technical documentation for application software.
• QT, VNC, vi, nano, SSH, diff, bash, Python, C++.
• Monitoring of current legislation.

Technik

(FEB 2018 - NOV 2018)

• Administration and setup of OpenScape Business X series telecom PBXs.
• Managing the Linux interface of telecom PBXs as a second level technician.
• VoIP, TCP/IP, vlan, Linux, Outlook, Access.

Contract Administration Specialist

(JULY 2015 - DEC 2017)

• Service desk for insurance company, distributing incidents as per customer contract.
• Support for bank client - processing of addendums.
• Service for logistics client.
• SAP ServiceNow, Word, Excel, Lotus, in-house.

Claims Adjuster

(JAN 2014 - FEB 2014)

• Collecting documents and preparing reports of insurance claims for insurance companies, completing documentation.
• Communication with insurance companies regarding insurance claims.
• Monitoring of legislation.
• Word, Excel, VBA.

Information Technology Specialist

(JULY 2010 - JAN 2013)

• Logging and solving technical problems for German and English speaking customers.
• Advice on company products.
• Incident management, creation of customer accounts.
• Active Directory, VMS, Citrix, BMS Remedy, Lotus, in-house.

European Customer Account Advisor

(APRIL 2009 - JUNE 2010)

• Translations of the company's website into Slovak (terms and conditions, customer help page), handling customer requests as needed via emails, web messages, website chat and phone calls.
• Evaluation of customer behaviour, KYC.
• Outlook, Excel, VBA, in-house Java app.

Intern (translator)

(MAR 2007 - JUL 2007)

• Translations from AJ, NJ to SJ, regulations, directives and other legislative activities Eur.
• Commission's activities published in the Official Journal of the EU, translations of internal materials.
• Word, Excel, VBA, SDL Trados, Eurlex, in-house.

Referent

(JUNE 2006 - AUG 2006)

• Preparation of documents for insolvency proceedings.
• Registration of claims of companies in insolvency proceedings.
• Word, ASPI, in-house

Project Manager

(FEB 2006 - APR 2006)

• Preparation of contractual documentation, creation and maintenance of website, negotiation with state authorities.
• Word, Excel, HTML.