Business Analyst & IT Analyst & Scrum Master

The candidate has experience since 2013 in various positions. He has moved in the areas of Business Analysis/IT, Scrum Master and Application Support, demonstrating adaptability and expertise in various areas. Most recently, as a Freelancer from July 2022 to June 2023, the candidate held the position of Business Analyst. Here, he demonstrated proficiency in fine-tuning and translating business requirements for the development team. His responsibilities included complex application analysis and design with a focus on user experience (UX). In his previous role from July 2019 to June 2022, the candidate served as a Business Analyst and partial Scrum Master. He was actively involved in the adoption of Scrum methodologies within the software development lifecycle, fine-tuning business requirements and managing product backlogs. His involvement extended to application analysis and design, encompassing both backend and UX aspects. His commitment to continuous learning is demonstrated by his certifications, including Agile Scrum Product Owner and Agile Scrum Master. He can communicate in English without any problems.

Freelancer - Business Analyst (Jul 2019 - Jun 2022)

• Refining and transforming business requests for the development team
• Application analysis & design (UX)
• Data analysis & conceptual data structure design
• Documentation (functional specification + UML)
• SystemsStatistics Collection Portal Data gathering and aggregating portal of the National Bank of Slovakia

Business Analyst & Part-time Scrum Master (Mar 2015 – Jun 2019)

• Member of a Scrum team, part-time Scrum Master
• Actively participating in adopting Scrum in software development
• Refining business requests, product backlog management
• Application Analysis & Design (backend & UX)
• Data analysis & SQL DB design
• SystemsB2C CRM
• Partner Portal
• Integration Platforms (WSO2, openESB)
• Other systems integrations (Billing, IPTV, OTRS, JIRA, ERP, DRM, ...)
• ETL and data migration

CRM Support Analyst (Dec 2013 – Feb 2015)

• B2B CRM support and administration (customized salesforce.com)
• Member of a Scrum Team
• First-line change analysis forSalesforce.com CRM
• Network Inventory and Resource Inventory
• Customer Service Repository DB
• Other systems integrations (Billing, Customer Portal, NRM, ERP, DMS, ...)
• Release Management
• Application testing and test cases creation
• User education
• Reporting and report creation
• ETL and data migration
• 1st and 2nd level support for invoicing application
• Problem management (analysis, fixing)
• Application testing (app upgrades, bug fixes, change requests)
• Project Documentation