Delivery Manager & Project Manager
Overview
Short Summary
Experienced professional with a robust background in service delivery management, compliance leadership, and operations management in the telecommunications industry. Proven track record in optimizing contract fulfillment, driving continual service improvement, and ensuring compliance with international standards. Skilled in managing customer relationships, leading teams, and implementing innovative solutions. Adept at handling escalations, overseeing risk management, and contributing to business continuity. Strong leadership, strategic planning, and problem-solving capabilities demonstrated through various roles in the industry.
Work Experience
Senior Service Delivery Manager Security
March 2023 - Present (11 months)
- Managing contract fulfillment for clients and the company
- Approving delivery models for feasibility, time, quality, and budget
- Procuring services at optimal price and quality
- Coordinating service delivery activities and supervising organizational units
- Handling customer complaints and escalations
- Managing continuous improvement of services
- Developing and driving innovation within the customer base
- Ownership of the annual customer satisfaction program
Resonate Compliance Lead
May 2022 - July 2023 (1 year 3 months)
- Board reporting and liaison with control function & departmental heads
- Managing policies and procedures, audit steering, risk management
- Business continuity management and escalation & service improvement
- Customer & 3rd party compliance point of contact
- Compliance program owner and assessment of control systems efficiency
Senior Operations Manager
May 2020 - April 2022 (2 years)
- Leadership member overseeing line management and workloads distribution
- Managing customer & partners relations, SLAs, processes & handbooks validation
- Continual service & operations quality improvement
- Staffing, development & training plan, utilization review & assignments forecast
Senior Service Delivery Manager
April 2018 - May 2020 (2 years 2 months)
- Similar responsibilities as in Deutsche Telekom IT Solutions Slovakia
Service Delivery Manager
April 2015 - March 2018 (3 years)
- Managing contract fulfillment, approving delivery models, procuring services
- Coordinating service delivery activities, handling complaints, and escalations
- Managing continuous improvement of delivered services
- Leading Problem Manager and Incident Manager roles
Deputy Team Leader December
2012 - March 2015 (2 years 4 months)
- Assisting Team Leader in various responsibilities, including team management and project takeover
| Freelancer | 418 € / Per day |
| Level | SENIOR |
