Delivery Manager & Product Manager & Program Manager & Project Manager & Team Leader

The candidate is a senior project manager with extensive experience, currently employed in a technology-focused organization. In his current role, the candidate is involved in managing major projects related to the application of virtual assistant based natural language processing (NLP). Significant accomplishments include the introduction of new AI products, contributing to a significant increase in department revenue through the successful delivery and implementation of various Proof of Concepts (PoCs), and formalizing the vendor selection of NLP products.

The candidate has served as an interim Scrum Master for a global development team, successfully reduced team member attrition and increased team velocity through proactive leadership and implementation of various agile methodologies. This included daily stand-ups, sprint planning, reviews, scrum demonstrations and retrospectives. In addition, the candidate implemented enhancements such as resource capacity monitoring, forecasting, and integration of Jira with ServiceNow for a comprehensive DevSecOps setup.

The candidate's role as interim technical project manager for the generative AI platform included managing multiple business stakeholders, aligning strategic actions with senior level management, and implementing strategic plans based on methodologies such as stakeholder mapping and SWOT analysis.

The candidate, a results-oriented project manager, possesses expertise in agile project management, people management, leadership, program planning, public speaking, problem solving, scheduling, prioritization, stakeholder management, vendor management, bid requirements, test management, risk management, time management, and a variety of technologies and methodologies including NLP, GenAI, LLM, STT, TTS, Azure, Google, telephony, Scrum, Prince2, ITIL, InfoSec, and DevSecOps.

Senior Project Manager (09/2021 - Present)

• Managed high-profile projects introducing new features to the Virtual Assistant application and new GenAI products, contributing to a 35% increase in departmental revenue.
• Developed Request for Proposals for NLP products and reduced team attrition from 28% to 7% as an interim scrum master.
• Implemented enhancements such as resource capacity monitoring and integration with ServiceNow for improved team visibility and efficiency.
• Aligned product features with business specifications and managed 30+ business stakeholders.
• Identified risks and opportunities, implemented strategic plans, and ensured proper prioritization and execution of multiple projects.
• Protected the team from external influences and mentored junior colleagues.

Project Manager (08/2019 - 08/2021)

• Successfully delivered a major upgrade of a global core telephony system with a budget of >€600k, 20+ stakeholders, and 40+ project resources.
• Responsible for the APAC & EMEA regions, managing over 100 servers in various locations.

Education

• Master's degree in Business Administration with a major in International Business and minors in Logistics, International Transportation, and Forwarding.

Certificates

• PRINCE2® Practitioner Certificate in Project Management
• PRINCE2 Agile® Foundation Certificate in Agile Project Management
• ITIL® Foundation Certificate in IT Service Management

Achievements

• Introduced the SmartIVR product at a large workshop, leading to its selection over two other similar products.
• Contributed as a security ambassador to raising awareness of InfoSec among project managers.