Accountant & BI Analyst & Business Analyst & Consultant & Customer Service Consultant & Data Analyst & Database Administrator & IT Analyst & IT Security Consultant & IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Marketing Specialist & Merger & Acquisition Consultant & Network Administrator & Product Owner & Project Manager & Risk Analyst & Scrum Master & Technical Writer & Windows Administrator

The candidate is an experienced EMEA Focal with expertise in Operations and Delivery, L1/L2 IT support, Finance, Media, and Agile Methodology. They have advanced skills in various software and technologies such as SAP Asset Accounting, Agile methodologies, Technical support, and more. They have worked in various roles for a multinational company and a global network services provider. They have a strong educational background and have completed multiple certifications in relevant areas.

NOV 2018 - MAY 2023 EMEA Focal:

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• Assisted HR teams with on/off boarding users and device management
• Collaborated with business control teams for cyber security compliance
• Approved device requests via ServiceNow dashboard
• Updated asset information and managed physical inventory
• Tracked and managed assets for employees and contractors Mac IT HelpDesk Support:
• Provided IT support for Mac OS, iOS, and Windows OS
• Configured JAMF, MaaS360, Cisco AnyConnect VPN, and other software
• Supported hardware supply chain processes Systems Hardware EMEA BP Channel Q2C:
• Managed order to cash process and resolved post-shipment issues
• Reviewed purchase orders and maintained customer master data Distributed Software EMEA SaaS Bid Management Q2C:
• Supported SAP customer maintenance and order management

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AUG 2016 - OCT 2018 Customer Care Specialist:

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• Provided on-site support for services Education:
• Media and Social Communication degree
• Management of Information Systems certificate Additional Information:
• Strong communicator and team player