IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist

The candidate is an experienced system engineer with expertise in Microsoft Windows, Microsoft Office 365, UNIX/Linux, and Microsoft SQL Server. They have basic knowledge of PostgreSQL, VMware ESX, Python, and er. They have worked as a system engineer and system specialist in the past, with experience in Avaya Aura, Verint Workforce Optimization, and network troubleshooting. They hold a degree in Telecommunication and have certifications in Cisco CCNA Routing and Switching, among others. They also have a personnel security clearance certificate.

System Engineer - January 2015 - Currently: Implemented enterprise voice and UC solutions, provided L2/L3 support, and communicated with vendors. Focused on Aura portfolio, IPO, Workforce Optimization, and Compliance Recording.

System Specialist - Network - January 2013 - December 2014: Senior agent in the Network GOC 1st line support team. Troubleshooted network incidents in a heterogeneous technological environment, including Cisco, HP Procurve, F5 LB, and firewall systems.

Education - Faculty of Electrical Engineering and Information Technology, Slovak University of Technology in Bratislava, 2006-2013. Secondary School of Electrical Engineering, Computer Systems and Networks, 2002-2006.

Certificates - Cisco CCNA Routing and Switching 200-120, A Certificate of Competency in the range §23, CICD Implementing Cisco Collaboration Devices V1.0 210-060, Contact Recording and Quality Monitoring R15 Implementation and Maintenance, Aura Communication Manager and CM Messaging R6.X Implementation.

Personnel Security Clearance Certificate - Confidential, National Security Authority, August 2020.