IT Manager & IT Security Consultant & Product Manager & Team Leader

Experienced IT professional with 25 years of experience in IT demand, portfolio project management, and team management. Skilled in cloud knowledge, PowerBI, Office365, Sharepoint, and Agile process transformation. Delivered projects focused on workplace, document management, cloud migration, BI, reporting, and insourcing/outsourcing services. Strong background in international integration projects, processes definition and improvements, and incident management.

10/2019 - IT Manager (Processes and SW) Responsibilities: Program agile processes ownership, change/demand controls, processes coordination, SLO, SLA. Workplace systems – collaboration&documentation platforms, ticketing platforms, power platform. Reporting & Analytics & Data management. Lead for CRM – DevOps for Opportunity sales process areas, provisioning, reporting&analytics.

1/2017-10/2019 IT Manager - Solution Center Lead for Cloud&Agile Responsibilities: Product&service&project&team E2E management, domain project portfolio management in monitoring, project, customer portal & process management area, domain research & architecture. Direct management of 3 teams with ~2mil. € income. Lean&agile&continuous improvements processes implementation lead & chairman. SW Product development processes definition & implementation, Waterfall to Agile(SAFe)&ITSM transformation& continuous improvements implementation, Process automation.

2014-2016 Head of IT Responsibilities: IT transformation from startup to standard service oriented agile IT (preparation for the company sale). Responsible for IT operation & ALCM. 4 main products development & support ERP, CRM, customer, payment & support portals. Subcontractors management. BI, reporting, Daily cooperation on marketing, pre-sales and sales activities.

2007-2014 Project/Program Manager Responsibilities: Project/program management in the group programs with E2E responsibility (Idea2Delivery), Architect on infrastructural projects. Cloud strategy & implementation, DMS, RMS, Callcenter insourcing & upgrade, ServiceNow implementation, SIEM, customer behaviour monitoring. GLOW – workstation & application migration to the new OS & supporting system, migration to ServiceNow, new infrastructure. Datamart – BusinessObject reporting implementation, new infrastructure.