Delivery Manager & Project Manager

The candidate is an accomplished professional with expertise in service delivery management, project management, and engineering. With a strong background in IT service management and project methodologies like PRINCE2 and SCRUM, he excels in leading software development projects and deploying IT systems in enterprise environments. Currently serving as a Service Delivery Manager where he oversees agile software development lifecycles and manage end-user application release and rollout. In his previous role as a Senior Project Manager, he coordinated a large team for a greenfield software development project for a bank, demonstrating exceptional stakeholder and people management skills. With a proven track record of driving innovation and excellence in service and project delivery, he is well-equipped to make a significant impact in his next role.

Service Delivery Manager

(July 2023 - now)

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- Leading software development lifecycle using agile methodologies

• Release and rollout management of end-user applications
• Defining and implementing service delivery processes
• Coordinating escalations, steering committees together with stakeholder management
• Defining SLAs, customer support process including implementation in ITSM tool
• Managing team of developers including 1on1s, performance reviews, coaching and mentoring
• Coordinating change management of core infrastructure changes including impact analysis, risk management and communication
• Coordinating integrations with 3rd party providers

Senior Project Manager

(February 2022 – July 2023)

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- Coordinated greenfield software development project (bank) with 20 team members (developers, DevOps, PO, and designers) using agile methodologies (Kanban and Scrum)

• Stakeholder management including demo presentations, reporting of project performance and communication (on weekly, monthly and quarterly basis)
• People management (leadership, individual goals management, 1on1s, performance reviews) of 100+ people (throughout the time)
• Coordinated defining the vision and goals of the project
• Managing day-to-day delivery (Kanban/Scrum, Jira task management, agile ceremonies)

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ITS Project manager / Senior Engineer

(July 2016 - February 2022)

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• Coordinated internal and external teams, operated, planned and executed IT projects with TCO up to 1.8 mil. €, including:
• Regular project reporting and monitoring, escalations o Risk management o Coordinated regular status meetings with the team members and stakeholders
• Directed planning, approvals and fulfillment of annual budgets up to 1 mil. €. including: o Resource planning and workload estimations o Preparation, approval and spent report of budgets with the top management
• Operated RFPs with TCO up to 2.5 mil. €
• Shaped service strategy of network monitoring domain in cooperation with internal
• IT/Network and Orange Group teams • Coordinated Change management

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ITS Engineer

(June 2015 – June 2016)

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• Executed complete swap of legacy monitoring solution
• Took charge of analysis of requirements to new solution
• Guided support of engineering and operational IT/Network teams
• Executed trainings, presentations, workshops o Facilitated change of workflows

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IT Consultant

(July 2012 – May 2015)

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• Coordinated change managemenet
• Executed solution design and documentation
• Operated release management of agent application Cesar for contact center Genesys)
• Operated deployment of Genesys solution on production and preproduction environments

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IT Administrator

(September 2004 – June 2012)

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- Executed design and deployment of infrastructured network

• Operated WAN / LAN / OS administration
• Took charge of innovations in IT solutions for customers