Delivery Manager & IT Manager & Project Manager

Experienced and skilled individual with a Master's degree in English and German studies, fluent in multiple languages and proficient in various software. Extensive work history in project management, service delivery, and customer service roles at reputable companies. Recognized for outstanding commitment to customer satisfaction and high performance. Strong background in managing operational and security risks, infrastructure changes, and service improvement initiatives.

• Project Manager for Voice Services in EMEA region (since July 2021) Managed infrastructure projects, compliance, and risk management for voice services in the EMEA region.
• Service Delivery Manager for Voice Services in EMEA region (Aug 2013 – June 2021) Analyzed high impact issues, managed changes on infrastructure, and focused on operational and security risks for voice services in the EMEA region.
• Country Service Manager for CEE and MEA region (since Nov. 2010 – July 2013) Analyzed and managed high impact issues, as well as changes on infrastructure for the CEE and MEA regions.
• Consultant (Oct. 2008 – Oct. 2010) Translated technical documentation and managed Lotus Domino environment for an external customer.
• Regional Service Manager and Teamleader (July 2004 – Sep. 2008) Managed service for EU and APAC regions, supervised Lotus Domino environment, and led a team of 25 people in Service Operations.