IT Analyst & Manual Tester & Scrum Master & Test Analyst & Test Manager

Experienced IT specialist with over 16 years of experience in scrum, agile methodology, and testing. Currently working in IT & Digitalisation Department. Skilled in service management, software testing, and agile project coordination. Seeking to expand knowledge in project, change, and people management. Fluent in Czech, proficient in English. Holds certifications in ITIL, Scrum, and ISTQB. Passionate about learning, teamwork, and implementing new ideas.

• Service Manager (01/2021 - present) Responsible for developing a service strategy to meet customer needs and improve service quality. Analyze customer feedback to identify areas for improvement. Act as the main point of contact between business and developers.
• Software Application Tester (09/2016 - present) Responsible for testing development work before User Acceptance Testing and Business Testing. Create test scenarios and plans, as well as update functional specification documentation.
• Scrum Master (08/2018 - 01/2022) Coordinate the work of developers according to agile methodology. Manage version release coordination using TFS, AzureDevOps, and SharePoint.
• Technical Specialist/Incident Management (10/2014 - 08/2016) Work as a technical specialist in an automation operations team managing thousands of servers. Create scripts and jobs for server management using Blade Logic Server automation, BMC, TONE, Jira, and other tools.
• Analyst/Senior Test Engineer (01/2014 - 09/2014) Analyze connection errors and change requests for applications. Prioritize work based on analysis and cooperate with customer support. Work with GUI, SQL developer, and Team Foundation Server.