L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Project Manager

Experienced troubleshooter and customer support specialist with a background in the telecommunications industry. Skilled in Wireless Technologies and Networking. Graduated from Gymnázium Javorova. Currently working as a Product Manager, collaborating with cross-functional teams to resolve technical problems and improve operational efficiency.

Product Manager

• Collaborated with teams to resolve technical problems, improving operational efficiency.
• Installed and configured software/hardware systems based on client requirements.
• Provided real-time technical support and diagnosed system bugs.
• Integrated new systems with existing infrastructure for seamless functionality.
• Acted as the main client contact during implementation, ensuring solution met expectations.
• Trained client staff on system usage and developed user manuals.
• Coordinated with project managers for timely project delivery.
• Participated in project planning and status meetings.

Senior Systems Engineer

• Conducted root cause analysis and general troubleshooting.
• Assessed and suggested modifications to improve system speed.
• Removed malware and other threats from systems.
• Configured hardware and software for employee workstations.
• Patched software to eliminate security problems.
• Streamlined repair processes and updated support procedures.
• Collaborated with vendors to resolve advanced problems.
• Created monthly reports and managed assets.

Senior Process Executive

• Communicated effectively with corporate clients from English-speaking countries.
• Managed technical issues through troubleshooting and investigation.
• Handled ticketing processes and documentation.
• Provided technical support for products.

Technical Support

• Implemented a ticketing system to manage customer inquiries efficiently.
• Escalated technical issues to engineering for resolution.
• Collaborated with teams to resolve customer issues related to products.

Cashier

• Operated cash register for a family restaurant.
• Organized merchandise to drive sales.

Warehouseman/Picker

• Handled billing and unloading of goods.
• Picked goods according to customer requirements.
• Prepared pallets for transportation and prevented damage.
• Tracked item movements accurately using scanners.
• Maintained organized and secure storage areas.