Agile Coach & Business Analyst & Digital Transformation Consultant & Operations Analyst & Operations Support Specialist & Problem manager & Product Owner & Project Management Officer & Project Manager & Team Leader

Experienced business project management professional with expertise in change management, data analytics, and organizational development. Skilled in Agile project requirements definition and large data set analysis to drive decision-making. Proven track record of optimizing resources and delegating work to achieve cost savings and deliverables. Proficient in stakeholder management, business consulting, and system migration. Passionate about implementing EDI workflows and ERP systems to enhance operational efficiency.

Process & Transformation Lead (EMEA) | 2020 – 2024 Led the testing and implementation of a new EDI signal to prevent order cancellations. Reduced order cancellations by over 80%, improving operational excellence. Managed a project to decrease EDI signals from 20% to 5%, enhancing KPIs. Trained and developed over 60 internal stakeholders on operational processes. Created dashboards for data analysis and decision-making. Coordinated successful delivery of large shipments within tight deadlines. Migrated shipments to sea route to stabilize operations. Implemented ERP systems and trained teams on best practices. Transitioned legacy systems to ERP infrastructure globally.

Team Lead – Consumer Operations Planning | 2016 – 2020 Managed a team of over 50 employees to drive organizational development. Reduced offline inquiries by over 20% through operational forums. Maintained high order conversion rates through root cause analysis. Provided data-driven analysis to advise management on client impact. Outsourced reporting to India for financial consolidation. Aligned business goals based on performance metrics. Led weekly forums to discuss supply priorities and shortages. Optimized supply chain processes based on market demand. Trained teams on operational best practices.