Consultant & IT Analyst & IT Technician & L1 Support Specialist & L2 Support Specialist & Windows Administrator

The candidate is a skilled professional with a Bachelor's degree in Software Development and International Business. Currently working as a Claims & Benefits Specialist, she excels in addressing client inquiries and resolving healthcare-related claims issues. With previous experience as a CRM Advisor, she is proficient in handling customer inquiries and providing excellent service. The candidate is also certified in ServiceNow IT Professional, MasterClass Software Testing with Jira & Agile, and IT Support Technical Skills.

2023 - present Claims & Benefits Specialist Receiving and processing client tickets, addressing inquiries, and finding solutions to healthcare-related claims issues. Collaborating with front-line teams for accurate information and timely resolution of client claims inquiries. Identifying discrepancies in claim information and initiating corrective actions for service quality improvement. Prioritizing client satisfaction by promptly addressing concerns related to claims and providing comprehensive support. Participating in internal collaboration sessions to enhance technical services and platform quality.

2021 - 2023 CRM Advisor Handling customer inquiries through various communication channels like phone, email, and live chat. Assisting users with website and app usage, troubleshooting, and providing guidance for applications. Utilizing CRM systems to manage customer interactions and track issues for timely resolution. Delivering excellent customer service to VIP clients in the reservation department. Participating in mentoring and training programs for new team members.

EDUCATION Bachelor's degree in Software Development, 2021-2024 Bachelor's degree in International Business, 2019-2021

SKILLS Proficient in Active Directory, troubleshooting technical systems on Microsoft Windows and Mac OS platforms. Experienced in Process Flows and Microsoft Office tools like Outlook, Word, and Excel. Knowledgeable in Microsoft Azure. ServiceNow IT Professional Certificate course in 2023. MasterClass Software Testing with Jira & Agile course in 2023. IT Support Technical Skills Bootcamp course and certificate in 2024.