Help desk analyst & IT Analyst & IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Linux Administrator

Experienced OPS specialist with a passion for new technologies and Python programming. Skilled in ITIL framework, Python, Microsoft SQL Server, er, and more. Fluent in English and German. Worked as an application specialist and consultant. Holds certifications in ITIL Foundation, Python for Data Science, and more. Interests include fantasy literature, historical detective novels, and Batman.

Application Specialist (August 2019 - Currently): Providing complex application support for customers in the automotive industry, handling critical incidents, implementing changes, working on projects, and participating in meetings. Collaborating with customers, suppliers, and teams to solve problems and maintain applications.

Application Specialist (August 2017 - August 2019): Continued application support role after company split and merged into a new organization.

Application Consultant (January 2015 - August 2017): Similar responsibilities as Application Specialist, providing support and implementing changes for applications.

Service Desk Employee (August 2013 - December 2014): Efficiently handled and prioritized support tickets, allocated tickets to IT teams, updated ticket statuses, maintained communication with users, and facilitated collaboration among teams for issue resolution.