Cloud Engineer & DevOps Engineer & Help Desk Technician & IT Support & IT Technician & L1 Support Specialist & L2 Support Specialist & Network Administrator & Server Administrator & Systems Administrator & Windows Administrator

With over 8 years of experience as an IT technician, The candidate has expertise in providing technical support and effective communication skills. Starting in L1 Service Desk, The candidate honed diagnostic and problem-solving abilities in Windows, Linux, Android, and iOS environments. The candidate expanded IT journey to include Windows Server, Active Directory, MS Teams, SharePoint, OneDrive, and Power Automate, providing L2 Service Desk support. Leading independent IT projects, including a successful MS Teams implementation, The candidate contributed to optimizing workstations and saving the company in man-hours. The candidate's technical knowledge, sense of responsibility, and desire to learn will bring valuable contributions to your team. Thank you for considering The candidate's application. The candidate looks forward to contributing to your team's success.

July 2015 - Present IT Technician • Support users in MS Teams, SharePoint, OneDrive, Power Automate and Office suite • L2 Service Desk • ITSM • Windows Server, Active Directory (basics) • SAP R/3 and S/4 HANA • Active collaboration with colleagues from Austria on projects and support • Implementation of new IT projects in production and logistics • Citrix • Hardware • LAN-WAN With over 8 years of experience as an IT technician, I bring expertise in providing technical support and effective communication skills. I have improved my diagnostic and problem-solving abilities in Windows, Linux, Android, and iOS environments. I have expanded my IT journey to include Windows Server, Active Directory, MS Teams, SharePoint, OneDrive, and Power Automate, providing user support at the L2 Service Desk level. I have led independent IT projects, including the successful implementation of MS Teams in our organization, contributing to workstation optimization and cost savings during regular hours. I believe my technical knowledge, sense of responsibility, and desire to learn will bring valuable contributions to your team. Thank you for considering my application. I look forward to contributing to your team's success.

2011 - 2015 Production Operator • Production planning • Operation of SRC machines (cutting machines for polygraphic foils and thermal transfer tapes) In my role as a Production Operator, I was responsible for production planning and operating SRC machines for cutting polygraphic foils and thermal transfer tapes.

2010 Quality Assurance • Product quality control I conducted quality control inspections for products as part of the Quality Assurance team.

Hobbies Self-education in IT, reading, running, cycling, high-altitude hiking.