Agile Coach & Business Analyst & Consultant & IT Analyst & IT Manager & Product Manager & Product Owner & Scrum Master & System Analyst & Systems Administrator & Team Leader & Technical Support

Identify, and resolve JIRA issues reported by end users.
• Customize projects, workflows, screens, and field configurations.
• Integration of JIRA with other tools like ServiceNow, Aha, and JSM.
• Migration of JIRA and Confluence instances with backups and CSV files.

• Troubleshoot, identify, and resolve JIRA issues reported by end users. • Customize projects, workflows, screens, and field configurations. • Integrated Jira with other tools like ServiceNow, Salesforce, BMC Remedy, and Zendesk. • Developed automation scripts to reduce manual tasks and improve efficiency. • Provided training to users on JIRA and JSM. • mented SOW for clients and created high-level and business-level documents. • Coached and mentored other Scrum masters on the program team. • Designed and implemented ticket workflows. • Managed user roles and permissions in Zendesk. • Created SLA and CSAT automations in Zendesk.