Analyst & Data Center Technician & Help Desk Technician & IT Analyst & IT Manager & IT Recruiter & IT Support & IT Technician & L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Operations Support Specialist & Sales Manager & Systems Administrator & Test Manager & Windows Administrator

The candidate has a strong background in technical support and process optimization, with experience in roles such as Technical Specialist and Tier 2 Analyst. He is skilled in communication, problem-solving, and customer relationship management. The candidate has successfully managed technical support at events like the Colours of Ostrava and KVIFF Film Festival, showcasing his dedication to customer care and adept process management. He is seeking a customer-oriented role in either the technical or sales sector.

Technical Specialist, 10/2023 - now: Provide expert technical support L2, optimize procedures for user satisfaction, and enhance efficiency. Requires technical proficiency, effective communication skills, and commitment to improvement.

Tier 2 Analyst, 07/2022 - 04/2023: Map processes, craft manuals, support L1 globally, oversee festivals, provide onsite support for clients, conduct employee training, and perform manual testing.

Talent Attraction, 01/2022 - 06/2022: Proactively source candidates, arrange meetings, utilize Greenhouse system, and provide constructive feedback.

Sales Manager, 01/2020 - 01/2022: Drive product sales, develop strategies, meet KPI targets, and ensure excellent customer care.

Branch Manager, 01/2017 - 12/2019: Oversee operational management, handle orders, complaints, inventory, employee training, and professional development.