Desktop Support Technician & IT Technician & L1 Support Specialist & L2 Support Specialist & Operations Support Specialist & Technical Support

The candidate, born on November 26, 1986 in Wodzisław Śląski, Poland, currently residing in Ostrava, Czech Republic. With a background in IT and engineering, specializing in computer networks, The candidate has experience working as a Technical Specialist in application support and batch management. They have also worked as a Junior IT Specialist at a company. The candidate is proficient in Polish, English, and Czech, and has completed various IT courses and obtained certifications in Windows Server, Tivoli Workload Scheduler, and more. In their free time, they enjoy jogging, swimming, and traveling.

• I 2019 – present Technical Specialist, Application Support Specialist Providing expertise and technical knowledge about an application, responsible for Level 2 customer service, resolving known and unknown problems, and providing work-arounds and technical notes.
• III 2016 – X 2018 Technical Specialist, Batch management Monitoring customer systems, verifying documentation accuracy, maintaining policies and procedures, assisting in communication initiatives, and serving as a key resource to customers.
• VI 2014 – III 2016 Junior IT Specialist - Batch operator Providing technical support, monitoring backups, supporting batch and online systems, implementing changes, and resolving assigned problems.
• VII 2013- VI 2014 Junior IT Specialist Monitoring client servers, basic operations on UNIX and Windows servers, and analyzing problems for various systems.
• IX 2009-I 2011 Preparation of projects, Customer Service Working at an advertising studio, preparing projects and providing customer service.