Data Center Technician & Desktop Support Technician & IT Technician & IoT Developer & L1 Support Specialist & L2 Support Specialist & Operations Support Specialist & Technical Support

Experienced Global Backup & Storage Engineer with expertise in SAP Backup & Storage Support, incident management, and problem resolution. Skilled in working with various systems such as HPE, Veritas NetBackup, and Brocade. Proficient in Microsoft Excel, Oracle VM VirtualBox, and Dell EMC NetWorker. Strong communication and documentation skills. Passionate about managing personal servers and photography in free time.

Global Backup & Storage Engineer (APR 2024 - Currently): Responsible for SAP Backup & Storage support, including incident, change, operations, and problem management. Leading investigations of system outages and degradations. Managing various devices such as HPE StoreOnce, Veritas Flex Appliance, and Brocade SAN Switches.

SAP Backup & Storage Support (L2) (APR 2021 - APR 2024): Provided L2 support for HPE & Brocade systems, including Veritas NetBackup, MicroFocus DataProtector, and DELL EMC Networker. Checked device health, communicated with support teams, and created documentation for the team.

Backup Delivery Lead (L3) (MAY 2023 - SEP 2023): Reported daily to customers, managed IBM Spectrum and TSM Administration, and worked on ITO & VPC Cloud Service.

Backup & Storage Administrator (L1) (JAN 2020 - JAN 2021): Handled incident management, backup, and storage requests from customers, ensuring 100% data availability. Managed backups with NetBackup and DataProtector, as well as monitored HPE & Brocade systems.

IT Assistant (OCT 2017 - MAR 2019): Conducted hardware exchanges with user data migration, software installations, and provided IT support for local users.

Business Analyst (OCT 2017 - MAR 2019): Analyzed data, created KPIs, and generated Power BI reports.