Administration & Azure Engineer & Customer Service Consultant & Help Desk Technician & IT Analyst & IT Recruiter & IT Technician & L1 Support Specialist & L2 Support Specialist & System Analyst & Technical Support & Windows Administrator

Experienced IT professional with a background in the leisure industry as a lifeguard and swim teacher. Skilled in Windows Server management, SCCM, Azure, SQL, Powershell, and more. Strong experience in IT support, including successful SCCM project Windows10 migration. Fluent in English and Czech. Holds certifications in ITIL, Comptia A+, HDI Desktop Technician, and Comptia N+.

• Worked on monitoring systems to ensure smooth operation and quick response to any issues. Developed expertise in troubleshooting and resolving technical problems. Improved efficiency and reliability of systems through proactive monitoring.
• Provided on-site IT support for local employees, resolving technical issues and ensuring smooth operation of systems. Managed user accounts and provided training on IT tools and systems. Collaborated with IT team to implement solutions and upgrades.
• Managed incoming IT tickets, prioritizing and resolving issues efficiently. Provided technical support to end users and assisted with troubleshooting. Collaborated with team members to improve processes and enhance user experience.
• Handled a variety of IT issues at the first point of contact, ensuring timely resolution. Supported end users with technical problems and provided guidance on IT tools and systems. Contributed to the overall efficiency of the IT service desk through effective ticket management.
• Ensured the safety of swimmers and provided swimming lessons to individuals of all ages. Managed pool operations and maintained a clean and safe environment. Developed strong communication and interpersonal skills while working with diverse groups of people.