L1 Support Specialist & L2 Support Specialist & L3 Support Specialist & Network Engineer

Experienced IT professional with over 5 years of expertise in network engineering and systems administration. Skilled in server administration, routing & switching, network security, and troubleshooting. Holds a B.sc. in Systems Engineering and currently pursuing an M.sc. in Information Technology. Worked as a Network Engineer, providing specialist support to customers and collaborating with the team to ensure 24/7 monitoring coverage. Also served as a Senior Network Operation Engineer, managing daily operations of network infrastructures and integrating core network devices. Holds certifications in CCNA, CCNP, Fortinet NSE 3, and Cisco Network Support & Security.

Nov. 2023 - Present As a Network Engineer, I provide support to customers for managed connectivity products, handle queries across different solutions, and collaborate with the team to ensure 24/7 monitoring coverage. I also proactively monitor connectivity solutions to prevent incidents and assist in emergency fault diagnostics.

Oct. 2018 - Sept. 2023 As a Senior Network Operation Engineer, I installed and configured core network devices, managed daily operations of network infrastructures, and administered various network protocols and services for customer integration. I also designed and troubleshooted LAN, WAN networks using routing protocols.

May 2018 - Oct. 2018 As a Network Administrator, I maintained network performance, administered servers and network devices, established network connections and firewalls, and managed security and access control systems used in the company.

May 2016 - April 2018 As an IT Support Officer, I provided technical support to users, administered Microsoft Windows and server operating systems, deployed new hardware and evaluated software and security risks, and monitored access control devices and surveillance systems.