Delivery Manager & IT Coordinator & IT Manager & Information Security Analyst & Information Security Manager & Problem manager & Release Manager & Solutions Architect

Experienced IT professional with 20 years of experience in application development and support, specializing in CRM, mobile apps, and data migration. Skilled in team leadership, agile methodologies, and negotiation with external suppliers. Extensive experience in managing complex software implementation projects and process improvement. Holds ITIL certifications and a Master's Degree in Mathematics with a focus on Computer Graphics and Numerical Analysis. Proficient in English and Slovak languages.

Senior CRM Manager (05/2012 – 06/2023) Led agile team for mobile app development, managed internal and external team members, negotiated with external suppliers, and coordinated budget planning. Responsible for data migration and transformation from Siebel CRM to Java. Managed small to medium migrations and provided L3 support for CRM and e-commerce systems.

Application Operation Manager/Senior Application Operations Manager (09/2009 - 05/2012) Managed core CRM systems, led L2 application support, handled deployment processes, and oversaw change in the Event Management System. Led a team of 9, negotiated with suppliers, and was the Data Migration Leader for a technology switch project. Responsible for capacity management, budget control, and negotiation of internal and external SLAs.

CRM Specialist/Application Supervisor (04/2007 - 08/2009) Specialized in CRM systems and supervised applications.

Tester/Test Manager/System Analyst (01/2001 - 08/2002 - 04/2007) Worked as a tester, test manager, and system analyst.

Education Master’s Degree in Mathematics - Computer graphics and Numerical Analysis from Comenius University in Bratislava.

Languages Slovak (native), English (professional working proficiency), Russian (elementary).