Business Analyst & Consultant & IT Analyst & L2 Support Specialist & Team Leader

The candidate is an IT professional with experience in IT analysis and leadership roles. They are a communicative and fair person who can work well in a team or independently. In their free time, they enjoy spending time with family, learning about technology, and IT education. Their skills include SQL, Git, Python, HTML/CSS, MS 365, JIRA, Confluence, and UML. They hold certifications in brokerage and credit exams, and have experience working as a web application programmer and IT analyst. Currently, they are working as an IS Team Leader, overseeing application management, development, and support, as well as incident management and troubleshooting.

01/2024 - Present Team Leader

As a team leader, I am responsible for managing, developing, and supporting assigned applications. I coordinate incident management and support the team in troubleshooting. I set goals and strategies for IS services and operations, analyze incidents, and prepare application roadmaps.

03/2022 - 12/2023 Project Lead - Harmonization

I worked as a project lead for the IS part of the project, migrating local IT solutions to corporate ones. I communicated daily with the international project team, planned and managed the project, conducted testing, created project documentation and technical concepts, and coordinated the project team.

01/2024 - 02/2022 Specialista Akceptace Platebních Karet (Acquiring)

In this role, I administered entrusted applications, managed users, designed and created technical specifications and documentation, analyzed business requirements, managed development, prepared TC, conducted testing, supported implementation in production environments, managed incidents, diagnosed errors, analyzed data, maintained data, and collaborated with international support.

03/2022 - 12/2023 Programmer of Web Applications

As a programmer of web applications, I was responsible for handling requests for payment gateways/payment terminals, supporting branch network, resolving non-standard client situations, creating reports, manuals, and communicating with Card Associations (VISA, Mastercard).

01/2021 - 02/2022 Certifications in Brokerage and Credit Examinations

I obtained certifications in brokerage and credit examinations. At PRIMAFUTURE s.r.o., I worked as a web application programmer, and at DataFriends s.r.o., I became a Master of Excel.