Product Manager & Product Owner

Experienced Product Owner with expertise in digital identity verification, customer journey design, and data analysis. Skilled in negotiating with IT vendors and government agencies to optimize processes. Certified in AI Product Management, Scrum Product Ownership, and ISTQB Testing. Proficient in project management tools, process modeling, data analysis, and content management systems. Strong English language skills and basic knowledge of German.

• Responsible for end-to-end management of a digital banking identity product, including design, implementation, communication, data analysis, and optimization
• Negotiations with IT suppliers, banking identity providers, and government entities
• Design of customer journeys for desktop and mobile devices, leading to a 25 p.b. increase in process throughput
• Responsible for digital activity tracking system in end-to-end processes
• Implementation of new accounts into digital processes platform
• Optimization of branch digital processes using tablets
• Responsible for development of Internet Banking and commercial activities
• Collaboration with stakeholders
• Implementation of new Internet Banking and Mobile Banking applications
• Design and implementation of campaigns across digital channels
• Creation and management of digital content
• Training role focused on Internet, Mobile, and Web Banking