Help Desk Technician & Help desk analyst & IT Coordinator & IT Technician & L1 Support Specialist & L2 Support Specialist & Operations Support Specialist & Technical Support

An experienced and dedicated technical support specialist with a strong background in customer support. Skilled in troubleshooting common system problems, configuring security systems, and managing essential network devices. Proficient in installing and configuring Windows operating systems and providing remote support for software installation. Holds a Category B driving license and vehicle for on-site support. Currently pursuing an IT Technician Traineeship to further enhance skills and knowledge in the field.

Nov 2021 – Present As a Technical Support Specialist, I efficiently handled technical inquiries from customers, ensuring timely resolution. I proactively identified and resolved issues, collaborating with stakeholders for efficient repairs. I provided remote support for the installation and configuration of the company's application.

Oct 2019 – Oct 2021 In the role of Customer Support Specialist, I provided technical support for software troubleshooting and internet connectivity. I responded to fraud-related tickets and ensured prompt action to protect clients' accounts. I followed up with customers to ensure issue resolution and ran reports to identify persistent malfunctions.

Sep 2017 – Oct 2019 As a Technical Customer Support Representative, I provided essential technical support on-site and remotely. I installed and configured the company's event app on customers' phones through remote assistance. I conducted detailed reports to identify persistent malfunctions and contributed to testing emerging technologies for technological advancements.