Cloud Engineer & Desktop Support Technician & IT Manager & IT Technician & L2 Support Specialist & SEM Manager

Experienced IT Technical Support Specialist with a strong background in assets management, procurement, and customer service. Skilled in troubleshooting, hardware diagnosis, and software installation. Proficient in various operating systems and software applications. Strong team player with a passion for sports and learning new technologies. Seeking opportunities to lead projects and deliver top-notch service.

August 2023 - Current As an IT Support Specialist, managed hardware and software from the EPM system, granted network drivers access, fixed MS office issues, and installed and configured company apps. Also responsible for creating processes and policies, fixing network issues, onboarding and offboarding employees, and ordering hardware supplies for local employees.

January 2022 - July 2023 Worked as an IT Technical Support Specialist, helping customers set up new systems, applications, and software, responding to technical malfunctions and issues remotely, and providing step-by-step technical support. Installed applications for clients, maintained computer hardware, used support tickets to track incidents, and performed recovery operations following failures.

April 2015 - Current In the role of ICT support specialist, maintained users' computers, managed the supply chain of computer equipment, procured ICT suppliers, configured and supported laptops, and handled MS Azure administration. Also dealt with maintenance of MS office issues for end-users.

October 2014 - December 2014 As an Administration Assistant, supported contact with vendors, organized logistics of deliveries, conducted quality control of goods, and handled administration work such as booking tickets and hotels.

December 2013 - November 2014 Worked as a Non-staff correspondent, writing news articles and rewriting during MA degree studies.