CRM Analyst & Consultant & Customer Service Consultant & Cyberintelligence Specialist & Cybersecurity Analyst & Cybersecurity Specialist & IT Analyst & IT Coordinator & Information Security Analyst & Knowledge Management Specialist & Merger & Acquisition Consultant & Operations Support Specialist & Sales Manager & Technical Support & sales specialist

Enthusiastic and results-oriented IT professional with over 8 years of experience in IT infrastructure, cybersecurity, analysis, project coordination, telecommunications, and customer support. Fluent in English, Czech, Russian, and Ukrainian. Experienced in building relationships with clients, providing IT security consultation, monitoring cyber threats, and utilizing world-renowned cybersecurity tools. Skilled in project management methodologies, documentation, and technical support. Strong interpersonal skills, problem-solving abilities, and a focus on delivering innovative solutions.

• Building and maintaining relationships with SMBs, larger entities, and government bodies. Providing B2B consultations in IT security, ensuring compliance with new legislation and certifications in the Czech Republic. Monitoring new trends and threats in cybersecurity. Utilizing world-renowned tools for cybersecurity and IT operations in the Czech and Slovak markets.
• Identifying growth opportunities in internal operations and implementing solutions to improve process efficiency. Coordinating personnel, equipment, planning, and prioritizing critical tasks. Ensuring compliance with SLAs, resolving technical issues, and providing timely solutions. Contributing to projects, documenting new processes, and results to increase service quality and operational efficiency.
• Ensuring the operation and administration of telecommunications for a company and seamless operation of voice and data wireless services for the EMEA region. Building professional relationships with international operators, identifying cost-saving opportunities. Using project management methodologies (JIRA, Kanban, Scrum). menting new processes and troubleshooting steps in Confluence.
• Providing excellent customer service and IT support to global colleagues via phone, email, and chat. Assisting with operating system, application, and hardware issues on Windows, macOS, and iOS devices. Collaborating with internal IT and development teams to update processes and contribute to knowledge documentation.
• Providing 1st and 2nd level support for macOS, iOS, and Apple infrastructure.