Agile Coach & Business Developer & SAP Consultant

Experienced Directory Services Support Engineer with strong troubleshooting skills and fast turnaround times. Highly organized and hard-working individual seeking a responsible position to contribute to success. Fluent in French, very good in English, and passionate about Azure technology. Skilled in remote assistance, debugging, user support, and technical writing. Passionate about football, volunteer work, and chess.

January 2020 - Current: Senior Support Engineer for Directory Services

• Conduct remote meetings with customers to address issues efficiently.
• Identify root causes of malfunctions using specific diagnostic procedures.
• Collaborate with product managers to provide constructive feedback for improvements.
• Take ownership of service support tickets and work effectively with technical resources.
• Configure systems and equipment to optimize performance.

January 2018 - January 2020: Customer Service on Exceed Firm's Account

• Handle inbound calls, appointments, and sales closures.
• Address customer service issues through documentation and research.
• Manage customer inquiries, payments, and service requests.
• Anticipate and resolve problems to ensure customer satisfaction.

January 2016 - December 2018: Customer Service on Majorel Firm's Account

• Inform customers about promotions and special offers to boost sales.
• Collaborate with different departments to resolve customer-related issues.
• Provide fast and friendly service to address questions and complaints.
• Work with colleagues to deliver a quality customer experience.

January 2013 - December 2016: Teacher of French at Smart Vision Language School

• Administer educational assessments and record findings appropriately.
• Evaluate student work, identify learning gaps, and provide feedback.
• Maintain organized academic records for progress tracking.
• Teach classes to students at different levels of attainment.