Cloud Engineer & Desktop Support Technician & L2 Support Specialist & Network Infrastructure Specialist & Network Operations Center (NOC) Engineer & Systems Administrator & Technical Support

The candidate is a dedicated IT professional with a passion for learning and expanding his knowledge in the field. He has experience in IT support, monitoring hardware and systems, and resolving technical issues for various projects. The candidate holds an Associate's Degree in Computer Technology with a GPA of 3.67 and is proficient in languages such as English and Indonesian. He is skilled in installing and maintaining wireless radio devices, as well as operating systems like Cisco, Linux, and Windows.

IT Technical Support 2018 - 2020

• Responsible for monitoring and working on email problems for users, forwarding to relevant teams if necessary.
• Installed VPN using OpenVPN for accessing Property Website.
• Ensured eligibility of user's laptops and PCs, resolving system and hardware issues.
• Translated into English: Responsible for monitoring EDC machines at banks, maintaining electronic hardware at stores, and solving IT issues for bank officers.
• Installed Windows 7 OS on POS computers, monitored CCTV hardware, and ensured POS computers and cash register printers were functioning properly.

IT Field Support 2020 - 2021

• Installed wireless radio devices on radio towers for internet connections.
• Maintained stability of wireless radio frequency connections.
• Installed Cisco and Linux operating systems on datacenter servers.
• Translated into English: Responsible for installing wireless radio devices for internet connections, maintaining stable connections, and installing operating systems on datacenter servers.

IT EDP 2021 - Present

• Responsible for monitoring EDC machines in stores.
• Monitored and maintained electronic hardware at stores.
• Solved IT issues for bank officers with SLA terms.
• Translated into English: Responsible for monitoring EDC machines at banks, maintaining electronic hardware at stores, and solving IT issues for bank officers with SLA terms.