Business Analyst & Consultant

A Pakistani-British citizen with Czech permanent residency, The candidate is a people-oriented and solution-driven individual with a focus on continuous growth and learning in data analysis and leadership. With achievements including successful process improvements and significant working capital improvements, The candidate possesses strong skills in data analysis, communication, and problem-solving. Experienced in roles such as business analyst and workforce operations manager, The candidate excels in presenting analysis to senior leadership and collaborating with stakeholders to drive projects forward. The candidate's diverse background includes work as a private hire driver, retail manager, and customer care expert, showcasing adaptability and a strong work ethic.

Business Analyst | (Currys CoE s.r.o) | Apr 2023 — Present Supporting operations teams with ongoing projects, analyzing root causes, and providing recommendations. Presenting analysis to senior leadership and collaborating with stakeholders to resolve process roadblocks. Leading communications to track project progress effectively.

Workforce Operations Manager | Czechia | June 2022 — Sep 2022 Conducting data analysis and forecasting for future weeks. Presenting analysis to senior leadership and implementing new metrics. Collaborating with stakeholders to resolve process roadblocks.

Customer Care Expert | Czechia | September 2020 — Mar 2023 Providing front line support for customers, troubleshooting complex issues, and leading team meetings. Experienced in training new hires and process improvement. Expert in resolving internet-related issues.

Working Holiday | Australia | November 2019 — June 2020 Travelling, learning about different cultures, and valuing diversity.

Private Hire Driver | Self-Employed Warrington, UK | April 2016 — October 2019 Providing private transportation services, managing finances, and complying with regulations.

Retail Manager| Warrington, UK | January 2012 — September 2015 Managing a team, addressing customer and employee issues, and making critical decisions for turnover.