Project Manager

Experienced Project Manager with a focus on CRM strategy and client relationships. Certified in Cambridge English, Voxy Proficiency, and Salesforce CDP. Skilled in delivering successful results for brands through optimized customer experiences and complex project navigation. Strong in creating trust-based relationships with clients and leveraging data-driven insights for campaign optimization. Previous experience includes roles in business development, banking, and tennis coaching. Education includes degrees in Business, Economics, and Management.

Project Manager March 2024 - Present As a Project Manager, I specialize in delivering successful results for brands by optimizing customer experiences and navigating complex projects to ensure client satisfaction. I manage end-to-end project management initiatives, create strong relationships with clients, and leverage data-driven insights to optimize campaign performance.

Delivery Manager March 2022 - March 2024 In my role as a Delivery Manager, I oversaw the implementation and delivery of CRM solutions tailored to clients' unique needs and objectives. I created trust-based relationships with clients, offered strategic recommendations to enhance CRM strategies, and implemented best practices to enhance delivery workflows.

Junior CRM/Adobe Target Specialist July 2021 - February 2022 I worked with Data Management Platform, set up personalized content for clients, and communicated requirements with markets worldwide. I also worked with Jira, Salesforce Audience Studio, Adobe Target, and Adobe Experience Manager platforms.

Program and Cultural Referent August 2020 - June 2021 As a Program and Cultural Referent, I focused on production, cultural-educational work, and property administration. I created cultural programs, marketed through social networks and websites, and provided support for the operational requirements of the hotel.

Business Development Trainee September 2019 - July 2020 In my role as a Business Development Trainee, I helped with various tasks such as creating final presentations, working with data in Microsoft Excel, and sorting products into the right category based on Nielsen data.