Delivery Manager & Project Manager & Scrum Master

Experienced project manager with expertise in ServiceNow, Jira, PowerBI, and Lean Six Sigma. Fluent in Slovak, Czech, English, and Spanish. Holds certifications in LLS Yellow Belt, Google Analytics, and PRINCE2® Foundation. Strong background in data engineering, ETL mapping, and business intelligence analysis. Currently working as a Delivery Orchestrator.

11/2023 – present Delivery Orchestrator / Project Manager

• Responsible for managing timelines, roadmaps, and effort estimations.
• Responsible for Change Management of visualizations within ServiceNow.
• Ensuring smooth delivery of releases into production, following SDLC and best practices.
• Communicating with stakeholders, prioritizing tasks, and presenting process changes.
• Coordinating small teams of analysts, ensuring their readiness for all phases of releases.

07/2022 – 05/2024 Project Manager

• Responsible for creating project plans to ensure the smooth execution of projects.
• Collaboration with delivery leads and stakeholders from various projects to facilitate effective communication and coordination.
• Conduction of resource planning to optimize team allocation and enhance project productivity.

01/2021 – 10/2023 Data Engineer / Data Modeler

• Coordination of UAT testing, ensuring accurate testing and proper documentation of issues.
• Providing ad hoc support to Project & Product Managers in addressing data-related challenges.
• MS Project management, ensuring timely completion of project milestones.

07/2018 – 12/2020 ETL / Mapping Specialist

• Analyzing business requirements and assessing their impact on data mapping processes.
• Mapping of data sources from staging to access levels, ensuring efficient and accurate data flow.
• Preparation comprehensive functional specifications to guide development teams.

03/2016 – 06/2018 Senior Business Intelligence Analyst

• Participation in project planning and estimation, providing insights into project timelines and resource allocation.
• MS Project management, ensuring timely completion of deliverables.
• Leading SIT and UAT testing to ensure high-quality solutions.