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Problem manager & Scrum Master

Overview


Short Summary

The candidate is an IT Service management and Scrum master Freelancer based in Prague, Czechia. With certifications in ITIL 4 Foundation and ECDL, he has experience in problem management, deployment management, and incident management. Fluent in English and Czech, The candidate has worked as a Deployment Manager at a telecommunications company and an Incident Manager at a multinational corporation, demonstrating expertise in overseeing teams, managing deployments, and coordinating project activities.

Work Experience

  • Checked and solved network alarms.
  • Responsible for technical support inbox.
  • Planned and approved PEW for VIP clients.
  • Analyzed and solved incidents by priority.
  • Managed incidents in Remedy system.
  • Accepted, analyzed, and solved phone requests/incidents.
  • Basic troubleshooting on routers CISCO and HUAWEI.
Author
Problem manager & Scrum Master
66cd83e8c54d4d00017e118f
Employee4932  / Per month
Freelancer294  / Per day
LevelMEDIOR
Roles
Problem manager Scrum Master
Languages
English
Skillset
CertificationsDevOpsITILProduct ManagerProject ManagerReportsSales RepresentativeScrum Master
Localities
RemotePraha
Hybrid Localities
Praha