Analyst & BI Analyst & Big Data Analyst & Blockchain Developer & Business Analyst & CRM Analyst & Cloud Architect & Data Analyst & Data Center Technician & Data Entry Clerk & Data Manager & Data Mining Specialist & Delivery Manager & Desktop Support Technician & Digital Forensic Investigator & IT Compliance Manager & IT Manager & IT Research Manager & IT Technician & IT Trainer & Incident Response Analyst & Kotlin Developer & L2 Support Specialist & L3 Support Specialist & Network Architect & Swift Developer

The candidate is an experienced Information Technology professional with expertise in data analysis, IT infrastructure auditing, and lecturing. The candidate holds a PhD in System Engineering and Informatics and has worked in various roles in different countries. The candidate is skilled in networking, system administration, and hardware technician roles. The candidate is a goal-driven individual with strong communication skills and a passion for achieving results. The candidate has experience working with various organizations where they provided data insights, conducted IT audits, and assisted clients with technical issues.

2023 – present Data & Analytics Analyst

• Providing data insights and analytical projects for Customer Enablement org
• Designing and delivering complex business change requests
• Collaborating across teams to support reporting solutions on Salesforce platform
• Translating requirements into deliverable solutions aligned with best practices
• Visualizing complex data sets through dashboards and charts
• Serving as subject matter expert on CRM Analytics and Salesforce Reporting
• Coaching and training data consumers

04/2023 – 08/2024 IT Infrastructure Auditor

• Conducting audits on IT infrastructure in meeting rooms
• Troubleshooting equipment and finding solutions
• Reporting issues for resolution

04/2022 – present Lecturer, Researcher, Students' Mentor, Technical Assistant, Research Assistant

• Assisting students with projects, research activities, and teaching
• Conducting examinations and evaluating student performance

06/2022 – 11/2022 Connectivity Officer

• Assisting B2B clients with implementing, maintaining, and troubleshooting connectivity products
• Supporting customers with processing SWIFT messages
• Advising on connectivity media usage
• Training customers on connectivity products
• Participating in connectivity product development

05/2012 – 04/2022 ICT Consultant

• Providing ICT consulting services

09/2011 – 04/2022 Senior ICT Instructor, Network Administrator, System Admin

• Instructing on ICT topics and managing network systems