Analyst & Business Analyst & Data Analyst & IT Analyst & Operations Analyst & Operations Support Specialist & Project Manager & Risk Analyst & Scrum Master

The candidate has a diverse range of hobbies and interests, including reading books, hiking, and playing RPG tabletop games to develop various skills. They possess competencies such as being a quick learner, diligent, and responsible, with good communication skills and experience in working with various software programs. Their work experience includes roles such as Bid Manager, SCF ISS Specialist, SMS Client Experience Global Advisor, and Complaint Manager for the EMEA region. They have also worked as a Business Analyst, demonstrating their ability to analyze and test change requests and create business specifications.

May 2018 - March 2019

• Validated and released price offerings to distributors
• Processed orders manually in SAP
• Provided support to distributors with entitlements and invoices

Mar 2017 - March 2019

• Created price offers for customers based on sales instructions
• Communicated with internal approvers and sellers to reach agreement on pricing
• Gathered necessary evidence and approvals for pricing offers

Oct 2014 - Feb 2017

• Processed orders for sales and invoiced external customers
• Made corrections in invoicing system
• Handled 3rd party ordering via internal tool

Sep 2012 - Sep 2014

• Prepared consolidated views for internal customers and stakeholders
• Worked with large data files to identify patterns and anomalies
• Provided input on business issues and offered solutions to offset negative trends

April 2019 - April 2020

• Managed and resolved client issues
• Acted as a focal point between external customers and internal process owners
• Ensured customer satisfaction through meaningful actions and positive results

May 2020 - October 2023

• Managed complaints for the EMEA region
• Built an internal network of trusted advisors for future complaint management

November 2023 - August 2024

• Acted as technical support for internal users
• Analyzed and tested change requests
• Created business specifications based on user input and tested newly installed software