Business Analyst & Product Manager

Experienced Business Analyst with a background in various projects for banks and insurance companies. Skilled in process mapping, requirements analysis, and project management. Strong experience in fraud detection and risk management. Proficient in tools such as JIRA, Confluence, and SAS. Excellent communication and leadership skills.

2020 - present Business Analyst

• Responsible for analyzing business requirements for an application enabling renting TVs for an automotive company.
• Led a Salesforce Effectiveness project for a Georgian bank to increase product sales efficiency.
• Managed a digital mortgages project for a Slovakian bank, involving planning sprints and creating detailed specifications.
• Conducted process mapping for a bank in Malta to identify areas of improvement in digital reporting.

2018 - 2020 Fraud Data Analyst

• Developed a Real Time Decision Management Tool to categorize insurance claims based on fraud detection rules.
• Contributed to the development of an ML-based email attachment categorization system for a digital archive.
• Managed procedures and operational risk incidents at a financial institution.
• Collaborated with other banks on an Anti-Fraud Awareness Program to prevent external fraud occurrences.

2016 - 2018 Operational Permanent Control/Anti-Fraud Officer

• Managed procedures and operational risk incidents at a financial institution.
• Conducted second level controls in various departments to prevent risks and fraud.
• Identified risks in light branch departments and participated in an Anti-Fraud Awareness Program.
• Collaborated with other banks in the region to prevent external fraud occurrences.

January - November 2016 Senior Consultant

• Led a compliance project at a construction company to assess internal compliance with Anti-Bribery laws.
• Participated in negotiations for a major insurance claim settlement in Central Europe.
• Conducted investigations and fieldwork for a gas distribution company in Madrid.

2014 - 2015 Senior Consultant

• Assisted in preparing expert reports for international arbitration courts and civil courts.
• Led a team during fieldwork at a gas distribution company in Madrid.
• Reviewed pricing models in the oil industry for proper management.

2011 - 2015 Senior Consultant

• Coordinated international teams to prepare Corporate Intelligence reports.
• Assisted in dispute resolution cases and investigations at a consulting firm.