Help Desk Technician & IT Technician & L2 Support Specialist

The candidate is a skilled technical specialist with expertise in Jira, C++, Matlab, LabView, and AutoCad. Known for resilience in challenging situations, attention to detail, and ability to work independently. Proficient in English and Russian, with a driving license. Experience includes working as an NDC Helpdesk Specialist at a previous company and as a Technical Support Specialist at another previous company. Holds a degree in Physics from the Faculty of Science at a university in Slovak Republic.

DEC 2023 - Currently Helpdesk Specialist Technical specialist providing expert support through Helpdesk service, resolving complex cases and communicating with technical partners. Collaborating with business analysts to understand best practices and resolve issues. Managing back-office functions to ensure correct customer data configuration and partner access. Proactively monitoring error rates and supporting key customers during incident management processes.

JUNE 2021 - MAY 2023 Technical Support Specialist Providing technical support for Global Network Services, troubleshooting and resolving customer issues. Collaborating with team members to ensure efficient problem resolution. Communicating technical details to customers in a clear and concise manner. menting processes and updating as necessary.

JAN 2017 - JAN 2017 Associate Conducted research on radioactive decay at Research Institute in Geneva. Built and tested silicon detectors for spectroscopy of gamma rays and conversion electrons. Designed a Peltier cooling box to test photo multipliers.

Education Studied Physics at University A and University B. Completed secondary education at Secondary Grammar School.