Business Analyst & IT Analyst

Experienced Business Analyst with a focus on process analysis and IT solutions to improve efficiency and customer experience. Skilled in identifying business needs and designing solutions in various industries. Proficient in BABOK, ITIL, Enterprise Architect Sparx, and other tools. Strong communication and project management skills. Available at The candidate.velicka1@gmail.com.

2016 - 2019 As an IT Business Analyst, I identified business needs and recommended IT solutions to optimize processes for efficiency and customer experience.

2014 - 2016 Managed a DVD warehouse, including inventory management and coordination of DVD collections. Ensured smooth operations by effectively communicating with clients and suppliers.

2013 - 2014 Provided comprehensive service and advice to affluent clients at a bank. Created financial plans for clients, sought out business opportunities, and collaborated with corporate bankers.

2011 - 2012 Served as an Account Manager, cross-selling products between a bank and a leasing company. Built long-term relationships, acquired new clients, and prepared credit proposals.

1985 - 1989 Collaborated on creating business requirements with a focus on process analysis. Presented analytical documents using modeling tools and managed internal IT projects effectively. Planned and managed project scope, resources, quality, and risks.