Consultant & Delivery Manager & IT Manager & L2 Support Specialist & Manual Tester & Technical Support

Experienced software tester and technical support specialist with a background in software development. Skilled in testing new and modified software modules, creating test scenarios, evaluating products, and communicating with development teams. Proficient in JIRA and basic SQL operations. Also, a key account manager with a proven track record in customer care, business negotiations, and expanding partnerships. Strong sales background in the automotive industry, with a focus on customer relationship management and achieving sales targets. A dedicated and results-oriented professional with a passion for learning and motivating others.

8/2023 - present Software development Software tester, Technical support specialist Testing new and modified software modules, creating test scenarios, evaluating products, communicating with development and implementation teams. Recording and evaluating reported errors, suggestions, and bug reports. Working in the JIRA system, basic operations with SQL language. Providing technical support to clients and consulting on application settings.

4/2017 - 7/2023 Import and distribution of spare car parts Key account manager of Concept LKQCZ Service concept - Care for key customers, conducting business negotiations, developing cooperation, solving operational issues, visibility, and marketing support. Expanding the network with new partners in the assigned region. Fleet concept - negotiating business conditions, signing contracts, training partners, collaboration in tenders.

5/2013 - 4/2017 Import and distribution of spare car parts Sales representative Taking care of existing customers, actively seeking new business opportunities, closing contracts, and conducting business negotiations. Mapping competition in the market, maintaining customer records in the internal system. Responsible for meeting targets, regularly achieving up to 115%. Awarded as the third most productive salesperson in October 2015, and the top salesperson in March 2016.

2008 - 2011 Automotive service Reception technician Receiving personal cars for repairs, assigning orders, and overseeing the completion of tasks. Ordering spare parts, retail sales, and handling complaints. Contributing to increasing the client base for fleet management.

2007 - 2008 Automotive service Car mechanic Repairing cars of all brands, working with diagnostic devices and laser geometry.