SAP Consultant

Experienced logistics specialist and order manager since 7.2024, handling order acceptance, sales and purchase orders in CRM and SAP. Skilled in communication with customers and suppliers in English and German, managing complaints, returns, and reimbursements. Also proficient in international logistics, delivery coordination, invoicing, and production planning. Seeking to further enhance skills in SAP consultancy and drive projects for professional growth.

• Logistics Specialist & Order Manager for Switzerland

• Responsible for order acceptance, management, and creation in CRM and SAP. Communicated with customers and suppliers in English and German. Managed complaints, returns, and reimbursements. Coordinated international logistics and deliveries. Handled invoicing and customer contract management.

• Supply Chain Specialist

• Primarily responsible for buying and stock management. Created and managed purchase and sales orders in SAP. Planned production and discussed custom orders with production. Communicated with customers in English and Czech, managed inquiries, complaints, and returns. Handled load planning and communication with forwarders.

• Coordinator of Travel and Health Insurance

• Provided health and travel insurance assistance in English, Czech, and Russian. Consulted with customers and managed acute situations. Participated in insurance case investigations and reimbursement processes. Advertised insurance products.

• Check-In Agent

• Handled check-in procedures at Menzies Aviation Czech.

• SAP Order Analyst

• Harmonized and standardized SAP processes, identified operational difficulties, and suggested improvements. Served as a subject matter expert for SAP-related inquiries and issues within the Order Management organization. Supported implementation teams during SAP installations and upgrades. Developed work instructions, provided training, analyzed data, and mitigated risks for seamless data flow.