BI Analyst & Data Analyst

Experienced data analyst with expertise in data analysis, visualization, and strategic insights. Proficient in tools such as Salesforce, advanced MS Excel, PowerPoint, PowerBI, SQL, and Python. Strong background in finance and technology sectors. Skilled in managing operational tasks, driving continuous improvement, and ensuring data security and compliance. Currently working as a Data Analyst, gathering and analyzing financial data to support strategic decision-making and compliance with industry standards. Previous experience includes technical support roles, where responsibilities included handling technical calls, troubleshooting network issues, and improving customer satisfaction rates. Holds a Bachelor of Science and certifications in Google IT Foundation and Salesforce Administration.

07/2023 – CURRENT Data Analyst 1. Analyzing financial data to ensure quality and compliance with industry standards. 2. Providing actionable insights to support strategic decision-making. 3. Presenting findings to enhance understanding of European Fund Classification. 4. Ensuring compliance with financial regulations and industry standards. 5. Collaborating with teams to enhance reporting accuracy and efficiency.

01/12/2022 – 06/2023 Technical Support Engineer 1. Providing technical support for clients. 2. Proactively monitoring system operations to prevent downtime. 3. Managing and troubleshooting routers, LANs, WANs, and connected devices. 4. Diagnosing and resolving network issues. 5. Supporting the rollout of new software updates and applications.

05/08/2020 – 30/11/2022 Technical Care Representative 1. Providing first-line support for clients. 2. Ensuring positive customer experience. 3. Increasing overall customer satisfaction rate using AGILE methodology. 4. Maintaining hardware and monitoring system uptime. 5. Providing trouble resolutions on complex problems.