Product Manager & Scrum Master

The candidate is a professional individual with good interpersonal skills and the ability to communicate effectively within an organization. They are organized, punctual, and a good team player with the ability to anticipate and manage potential risks. The candidate has experience as a Project Manager and Scrum Master, managing international teams on various projects. They have also worked as a Senior Configuration Manager, providing process guidance, training, and handling escalations effectively. The candidate's experience includes managing everyday operations for customers, updating and maintaining CMDB, and ensuring customer satisfaction.

Senior Customer Configuration Manager I was a leading member of the customer configuration managers team responsible for configuration management on key customers. I helped team members fix issues in ServiceNow and participated in the implementation of new customers. Responsibilities included supporting team members in configuration management, maintaining IT assets, and providing process guidance and training. I also managed the customer CMDB, reviewed data regularly, and provided monthly overviews for assigned customers. Additionally, I handled escalations, prepared reports for business reviews, and participated in audits and tools improvement activities.

IT Project Manager / Scrum Master Currently managing multiple international teams on a ServiceNow integration project for a pharmaceutical client. Responsibilities include meeting deadlines, monitoring project progress, managing relationships with clients and stakeholders, and preparing project plans. I have 2 years of experience as a Scrum Master in SAFe framework for a telecommunication client. Responsibilities included providing clear direction to the team, facilitating Scrum events, and managing changes in project scope efficiently. I also served as the point of contact between the team and stakeholders, addressed challenges effectively, and provided progress reports to stakeholders.

Configuration Manager As a Customer Configuration Manager, I looked after the CMDB for several customers and improved its quality. Responsibilities included maintaining the CMDB, updating data regularly, and ensuring its accuracy. I also worked on improving the quality of the CMDB for various customers.

Customer Operations Manager Managed everyday operations for a dedicated customer, including incidents management, request management, and change management. Responsibilities included updating and maintaining the CMDB, dealing with internal teams to provide high-quality service, and handling customer satisfaction surveys. I also served as a project manager for the implementation of new services procured for the customer.

Senior Package Manager Specialized in internal trade packages and managed external trades, civil works, enabling works, and envelope packages for various projects. Responsibilities included preparing tenders, procuring subcontractors and suppliers, negotiating subcontracts, and managing each subcontractor's package. I also managed self-production and dealt with clients, sub-contractors, architects, shareholders, tenants, and the public.