Delivery Manager & IT Compliance Manager & IT Manager & Information Security Manager & Project Manager

With over 10 years of experience in various industries, The candidate has honed skills in communication, fast learning, and a results-driven mindset. Currently working as a Service Manager in the CyberSecurity sector, The candidate is responsible for enhancing security posture and integrating managed services. Previously, The candidate worked as an IT Governance, Risk & Compliance Technical Product Owner at MSD, overseeing teams and ensuring seamless delivery of services. The candidate's experience also includes managing IT infrastructure service delivery at Deutsche Boerse Group, where The candidate led projects, monitored progress, and maintained high-performance levels.

01/07/2024 – Current Service Manager for the CyberSecurity Sector (Freelancer)

• Enhancing security posture of large-scale IT systems and ensuring seamless delivery of cybersecurity services to EU member states
• Responsible for integrating various Managed Services to agency systems
• Monitoring and coordinating external service providers in areas such as Security Monitoring, Endpoint Security, and Cloud Security
• Assessing technical offers of new service providers for coverage, budget, and compliance
• Collaborating with architecture and ICT teams for implementation and change management
• Leading project to create service catalogue and AI assistant for agency Tools used: NIST, MITRE ATT&CK, Nessus, MS Azure, Jira, Splunk, Cisco IronPort

01/11/2023 – 30/06/2024 IT Governance, Risk & Compliance Technical Product Owner

• Responsible for maintenance and improvement of GRC platform on AWS cloud
• Ensuring seamless delivery of platform services such as Incident Management and Risk Management
• Defining product roadmap aligned with strategy and ensuring delivery of results
• Owning and prioritizing product backlog for stakeholder value
• Driving Agile development process and working with teams to implement key results
• Aligning with Senior Management and Business Owners on Objectives and SLAs Tools used: ServiceNow, AWS Cloud, Git, MS 365, Agile, IT Security Frameworks

01/07/2022 – 31/07/2023 IT Infrastructure Service Delivery Manager

• Managed internal service requests lifecycle and acted as SPOC for Project Management teams
• Led projects, monitored progress, tracked KPIs, and managed budgets
• Developed deep understanding of projects for service delivery insights
• Maintained high-performance levels for service processes and implemented improvements
• Took ownership of critical incidents and coordinated with resolution parties
• Analyzed processes for service delivery optimization and promoted service quality culture Tools used: SAP ERP, MS Azure Cloud, Azure Active Directory