Construction scaffolder

Experienced professional with a background in customer service, retail, logistics, and ride-share operations. Skilled in textile marketing and startup growth with fluency in Portuguese. Strong communication and strategic thinking abilities. Proven leadership in various roles including ride-share driver, store manager, and marketing director.

Ride-share Driver, 01/2023 - Current Provided efficient transportation services in Lisbon, ensuring passenger satisfaction through reliability and service focus. Maintained excellent interpersonal skills and optimized routes for timely pickups and drop-offs.

Co-Founder & Marketing Director, 01/2014 - 01/2019 Developed business strategies for a traditional women's apparel and fabric processing company, leading marketing campaigns and contributing to significant growth through creative leadership.

Store Manager, 01/2020 - 01/2021 Managed procurement, cashier operations, and financial management in a fast-paced retail environment, boosting customer satisfaction and operational efficiency. Oversaw production workflows and distribution in a family-owned minimarket, supporting brand development and promotional efforts.

Operations & Marketing Assistant, 01/2015 - 01/2019 Assisted multinational clients with payments, orders, and shipments, delivering multilingual support and resolving complex queries in high-volume environments. Played a key role in internal commercial planning and execution in a family-owned business, contributing to brand development and promotional efforts.

Customer Service Executive, 01/2021 - 01/2023 Provided excellent customer support for clients from various regions, assisting with payments, orders, and shipments. Managed complaints resolution and escalation effectively, ensuring high levels of customer satisfaction.