Azure Engineer & Cloud Engineer & Customer Service Consultant & Server Administrator

Experienced IT infrastructure specialist with a strong background in designing and implementing scalable solutions. Skilled in monitoring system performance, implementing security controls, and optimizing network devices. Proficient in disaster recovery planning and maintaining comprehensive documentation. Strong experience in server support, network administration, and IT project implementation. Advanced skills in Windows server administration, VMware vSphere, LAN/WAN administration, and IT support. Proficient in English and Slovak languages.

Design and implement scalable IT infrastructure solutions aligned with business and IT objectives. Lead infrastructure planning efforts, including cost estimation and architecture design for new initiatives. Monitor system performance and proactively resolve bottlenecks to ensure high availability and reliability. Implement and assess security controls, ensuring compliance with enterprise standards and regulatory frameworks. Manage and optimize network devices (routers, switches, firewalls), enhancing throughput and stability.

Investigate and follow up on security investigations in client SIEM solution (Rapid7) and Antivirus software (SentinelOne). Support the hybrid Microsoft infrastructure (On-premise AD, Entra ID, Exchange Online, M365). Manage and maintain the data centers (Vmware Vsphere, ESX, Horizon, Storage). Manage and maintain the Networking infrastructure (Cisco, SDWAN, DNA Center). Part of a global team with other specialists located in Asia-Pacific, North America and Europe.

Main responsibility for the implementation and management of the effectiveness of incident management processes, service requests, changes and problems in the area of server access management. Maintain system configurations and process documentation, operating procedures and infrastructure support documentation.

Complex coverage of IT services including desktop administration, user support, network administration, server administration and maintenance, design and implementation of IT projects according to customer requirements. Preparation of manuals and documentation, design and deployment of DRP (Disaster Recovery Procedure).

Software and hardware support, network administration, server administration and maintenance, IT vendors coordination, design and implementation of IT and Telco solutions.

Pre-installation, installation and service of multi-function printers focusing on production printing. Office equipment prophylaxis and maintenance, work with the Mobile Solution System, car and spare parts responsibility, responsibility for customer service communications and the associated administrative tasks.