Customer Service Consultant & Desktop Support Technician & DevOps Engineer & Help Desk Technician & Help desk analyst & IT Analyst & IT Coordinator & IT Manager

Experienced IT professional with 18 years of experience in various roles such as Analyst, Consultant, App Admin, and DevOps Engineer. Skilled in client-facing projects, requirements gathering, and implementation. Passionate about new technologies, gadgets, and electromobility. Proficient in a wide range of technologies including Windows, macOS, Linux, er, AWS, SQL, and more.

• Responsible for system and application maintenance, configuration, and release management
• Monitor system performance, load, and capacity planning
• Troubleshoot issues and perform root cause analysis
• Participate in incident management and resolution
• Collaborate with internal and external resources to identify and solve problems
• Make recommendations for strategic changes and process improvements
• Work with third-party vendors to resolve product issues
• Handle service requests for all hosted applications
• Provide training and knowledge transfer sessions

• Utilize various technologies such as Windows, macOS, Linux, er, AWS, SQL, and more

• Led and controlled projects, communicated with external partners, and prepared business cases

• Managed the migration of iSMS to iPads and integrated it with ERP systems
• Implemented commercial tools for trade and consumer engagement on iPads
• Analyzed user requirements and proposed IT solutions
• Participated in business process analysis and design
• Collaborated with key users to align objectives with IS strategy

• Utilized technologies such as iOS, ERP systems, and reporting environments

• Led the migration of the Global Command Center from Germany to Slovakia

• Managed a team in an ITIL-based incident, problem, and change management environment
• Monitored various computing platforms and provided technical analysis

• Supported Mainframe and Distributed systems in batch and system functionality

• Improved IT infrastructure to enhance application availability

• Developed tools and processes for continuity management
• Implemented monitoring tools and processes

• Managed user accounts and profiles and provided problem-solving support

• Provided technical support and incident resolution for customers

• Monitored system reliability and provided emergency support
• Implemented systems on-site in various countries
• Managed system maintenance, customization, and training

• Reported to headquarters and met SLA deadlines

• Provided technical support for customers in the EMEA region