DevOps Engineer & Technical Support

Experienced DevOps Engineer with a background in Linux system administration, AWS, Terraform, er, Jenkins, and Gitlab CI. Skilled in releasing software on-premise and on cloud platforms. Holds a Bachelor's degree. Proficient in multiple languages. Currently working as a Freelance DevOps Engineer, onboarded development teams onto new infrastructure built on AWS EKS clusters. Previous experience includes technical support roles and customer support positions.

DevOps Engineer, Freelancer August 2024 - Present • Onboarded development teams into new infrastructure on AWS EKS clusters. • Utilized Terraform, Gitlab CI, IAM, VPC, and other AWS services. • Experienced in releasing software on-premise and on cloud.

DevOps Engineer, External Consultant September 2023 – March 2025 • Developed integration and deployment tools for Java development teams. • Worked with Java 17, Maven, Jenkins, Groovy, and other tools. • Successfully released 4 new software products within the last year.

Technical Support June 2021 - September 2023 • Resolved technical support tickets for hardware, software, and network issues. • Installed and configured iMacs for Apple Customer Service Team. • Provided remote user support for software installations and connectivity issues.

Customer Support in Portuguese and Spanish January 2019 – May 2021 • Provided logistics support for flights and accommodations to clients. • Fostered long-term relationships with clients. • Utilized soft and technical skills to provide the best service.