Analyst & Business Analyst & IT Analyst & Product Owner & Solutions Architect

Experienced Senior Business Analyst with over 10 years of expertise in digital transformation, specializing in banking and payments. Skilled in API analysis, data contracts, and workflow modeling. Proficient in tools such as JIRA, Confluence, and Postman. Led successful projects for top companies. Strong background in stakeholder management, user stories, and acceptance criteria.

Senior Business Analyst (10/2023 - 12/2025)

• Worked on digital transformation for a top tier optics technology company and a consumer advocacy platform migration and AI utilization initiative.
• Led a team of Business Analysts and worked with Service Designers and Dev teams to clarify customer journeys, improve efficiency in marketing, sales and customer support, and deliver a personalized experience using Gen AI.
• Specified and detailed business and process requirements, prepared field mappings and JSON files.
• Analysed AS IS workflows, identified bottlenecks, defined a North Star vision for platform migration and reconciliation, and supported workflow changes leveraging Gen AI utilization.
• Conducted 50+ interviews with business and IT stakeholders.

Business Analyst (07/2020 - 09/2023)

• Delivered analysis and requirements for a major change involving deprecation of transaction signing apps, integration of SW token directly into the George App across multiple countries, and rationalization of supported enrolment and signing methods.
• Supported incremental group-wide rollout across multiple countries, impacting 7 million customers.
• Designed and specified end-to-end migration and enrolment journeys from legacy signing/auth methods to an in-app software token, including faceID enrolment and flexibility to add/remove additional methods / factors.
• Produced implementation-ready specifications (BDD) for factor-based, API-driven orchestration, including journey states, error handling, retries, and device change flows.
• Coordinated daily across iOS, Android, web and backend/API teams, used Postman to test and troubleshoot API integrations, and specified transaction list and detail behaviours, filtering and search rules.

Business Analyst (08/2019 - 03/2020)

• Performed AS-IS analysis of Change Management processes and designed a simplified TO-BE flow.
• Translated needs into backlog items and BDD acceptance criteria.
• Delivered process simplification that required ~40% fewer resources for planning and coordination, enabling capacity transfer/release.

Business Analyst (08/2018 - 07/2019)

• Analysed PSD2 requirements and converted them into implementable stories and acceptance criteria.
• Aligned stakeholders and vendors in sprint delivery.
• Created sequence diagrams, BDD specification and updated arch diagrams.
• Supported process orchestration and workflow automation in Camunda, including onboarding and verification of new PSD2 partners.

Business Analyst (04/2017 - 07/2018)

• Captured business requirements, defined acceptance criteria, and coordinated testing in an Agile environment.
• Improved delivery standards using Jira.
• Managed 2 concurrent projects with oversight of dev and QA.

Business Analyst (08/2015 - 12/2016)

• Gathered and translated business requirements for e-commerce platform changes and online payments integration.
• Facilitated workshops and aligned business with IT on process changes.
• Worked on an omnichannel platform SAP Hybris.