Analyst & Automation Engineer & Automation Tester & Business Analyst & Delivery Manager & Project Manager

Experienced Senior QA Engineer with 5+ years of experience in testing FinTech, Banking, and web applications in Agile environments. Skilled in owning the full QA lifecycle, identifying risks, and collaborating with stakeholders to ensure quality throughout the SDLC. Led QA activities for complex applications, managed testing teams, and coordinated UAT and release validation. Proficient in test strategy, defect management, and continuous improvement initiatives. Holds a Master's Degree in Information Systems Management and various certifications in IT service and project management.

Analyst Tester | Test Lead (10/2024 - 06/2026)

• Led a team of 7 QA Engineers, managing workload, priorities, mentoring, and delivery quality across multiple workstreams.
• Led end-to-end QA activities for complex FinTech web applications, ensuring software quality, data integrity, regulatory compliance, and release readiness throughout the SDLC.
• Analyzed functional, non-functional, business, and regulatory requirements, translating them into risk-based test scenarios and test strategies.
• Worked closely with Product Owners, Business Analysts, Developers, and stakeholders to clarify requirements, define acceptance criteria, and ensure alignment between business needs and system behaviour.
• Led defect triage, root cause and impact analysis, monitored quality risks, and supported informed release and Go/No-Go decisions.

QA Engineer (06/2021 - 08/2024)

• Led QA activities across multiple web and mobile applications, driving software reliability, data integrity, and quality throughout the SDLC in Agile environments.
• Translated functional and non-functional requirements into risk-based test strategies covering functional, integration, exploratory, regression, end-to-end, and edge-case scenarios.
• Coordinated testing across multiple releases, managed UAT, assessed production readiness, and provided QA sign-off recommendations.
• Performed API validation, SQL-based database testing, and end-to-end integration testing to ensure data consistency and system reliability.
• Led defect triage, root cause and impact analysis, monitored quality metrics and defect trends, and proactively identified delivery risks.

Service Delivery Manager (02/2019 - 05/2021)

• Owned a portfolio of 300+ IT Business Services across EMEA for a logistics and supply chain provider’s customers, ensuring SLA compliance, service quality, operational stability, and customer satisfaction.
• Led end-to-end service and infrastructure initiatives, coordinating cross-functional teams, resources, risks, timelines, and delivery.
• Managed SLA performance and Service Improvement Plans (SIPs), driving continuous improvement, operational efficiency, and faster incident resolution.
• Oversaw service portfolios, business-critical incidents, escalations, and infrastructure transformation initiatives focused on scalability, efficiency, and cost optimization.
• Managed relationships with customers, business stakeholders, vendors, and technical teams, aligning priorities and ensuring effective service delivery.

Project Manager (05/2016 - 11/2018)

• Managed client relationships with industrial accounts and oversaw operational delivery from order initiation through fulfillment, with KPI-based quality and customer-satisfaction tracking.
• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.

Financial Consultant (10/2015 - 04/2016)

• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.

Financial Consultant (10/2013 - 08/2015)

• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.