Room attendant

Room attendant with hotel housekeeping experience in the Philippines and the USA. The candidate worked as a Room Attendant at Crimson Hotel Alabang, a 5-star hotel in the Philippines, and also completed a paid housekeeping internship with Brett Robinson Gulf Corp. in the USA. Main duties included cleaning and preparing guest rooms, changing linens, restocking amenities and toiletries, sanitizing bathrooms and high-touch surfaces, vacuuming, dusting, reporting maintenance issues, handling lost and found items, and responding to guest requests. Additional customer-facing experience includes contact center work in Kuwait. The candidate holds an NC II in Housekeeping and speaks English and Tagalog.

Receptionist Supervisor (06/2026 - present)

• The candidate supervised daily clinic operations, staff scheduling, and patient flow to ensure efficient service delivery.
• Managed patient appointments, registration, and check-in/check-out processes.
• Trained and monitored receptionists to ensure excellent patient service.
• Resolved patient concerns and handled escalated inquiries professionally.
• Coordinated with doctors and clinical staff to optimize patient flow.
• Prepared daily reports, monitored performance, and managed front desk supplies.
• Ensured compliance with clinic policies, healthcare regulations, and service standards.

Contact Center Executive (06/2022 - 06/2025)

• The candidate worked with CRM system and any kind of software in a retail hypermarket environment.
• Answered tons of phone calls daily and dealt with a variety of customers, receiving complaints and solving them in a professional manner.
• Followed company policy and procedure while working in a pressurized environment.
• Sent monthly and weekly report to the management for all the common issues reported by customers and how they were solved efficiently.
• Followed up with customers and made sure that they received the customer service they were seeking.

Room Attendant / Housekeeping (08/2021 - 01/2022)

• The candidate cleaned and maintained guest rooms according to hotel standards.
• Worked in a 5-star hotel environment.
• Completed housekeeping duties to support guest comfort and room readiness.

Housekeeping (Paid Internship) (05/2018 - 08/2018)

• The candidate cleaned and prepared guest rooms following hotel standards.
• Changed linens, restocked amenities, and sanitized bathrooms.
• Vacuumed, dusted, and maintained overall room cleanliness.
• Reported maintenance issues and handled guest requests professionally.
• Completed assigned rooms efficiently within schedule.